Customer Care Program
Challenger believes it is essential that we have a clear understanding of what is expected of us and how we can add value to your facility. Every client organisation and every facility has different objectives and goals. Our job is to support you in the achievement of your goals. It is therefore important that we gain a clear understanding of what your strategic goals and objectives are.
Since inception, the key to Challenger’s success has been our high client retention rate. Successful customer retention starts with our first contact with the customer and continues throughout the entire lifetime of our relationship. Our ability to attract and retain new customers, is not only related to the products or services we deliver, but strongly relates to the way we service our existing customers and the reputation it creates within and across the marketplace. Customer retention is more than giving the customer what they expect; it’s about exceeding their expectations so that they become loyal advocates of our brand.
Executive Chef – Food Processing Industry
“Just a quick note to thank you immensely on your on going co-operation and friendly service you always offer us.
More importantly, this note is to put on record the help and service you offered and for the performance of each of your team members during our last audit on Tuesday this week. We couldn’t have put on such a good display without your team’s contribution under your direction. Keep up the good work. We have now lifted the standards of cleanliness and hygiene in this unit to a new level and hope to maintain it there.”
Compliance Coordinator – Food Processing Industry
“I would like to thank everybody for their effort in cleaning the facility – in preparation for the 2 Catering Hygiene Audits this week.
Both Auditors were very impressed with the cleanliness of the premises and there was no hygiene issue raised at all.
The management including Brisbane Head Office are aware of the good work done. Many thanks.”
WHS Coordinator – Commercial Sector
“Just wanted to pass on some positive feedback about Challenger.
I’ve conducted the Jan 2015 cleaners inspection report and am extremely impressed with the safety standards in the cleaners cupboard.
It’s so pleasing to see that when a hazard is identified, it is rectified immediately by Challenger. Good to see that they genuinely care about their employees health & safety. ”
Contract Manager, Contracts & Procurement – Government Authority
“Just thought I would follow-up as your team did a great job last night, thank you very much.
I appreciate the continuity in cleaning service so as to maintain a clean and healthy workplace for our staff while we resolve the variation with the contract.”
Manager, Category – Equipment & Services – Food Processing Industry
“I would like to thank you for the great service you have provided over the last year. I personally enjoyed working with your team; they were friendly, helpful and always had a great attitude.
A special thanks to Adel and Ryan for always being willing to help and providing great customer service.
Thank you for ensuring that the recent transition at our new facility went smoothly. Everything was well planned and organised and we had no disruption to our services.
You should be proud, please share this great feedback with your team.”
Project Manager – Exhibitions and Events Industry
“Another job well done by Charlie and the team for our Perth Show – thank you guys! Charlie thanks for being so hands on with the team in the kitchen, everything went very smoothly and I am so pleased you were also able to support our business partner so well. I will be happy to recommend Challenger to other partners in future.”
FACILITIES MANAGER – HOSPITALITY INDUSTRY
“Challenger staff has at all times responded promptly and effectively to any requests. They have worked together with our various departments in a highly co-operative manner to maintain the high standards of presentation to all our public areas. They should be commended for always being able to accommodate any request put forward to them I would highly recommend Challenger for the provision of their integrated services to any organisation that requires a consistent high level of cleanliness and presentation.”
COMPLIANCE MANAGER – FOOD PROCESSING
“The general presentation of our food facility must meet both HACCP (Hazard Analysis Critical Control Point) and all FSMS (Food Safety Management Systems) requirements. An important component of the integrity of the work performed by Challenger staff and management can be verified by the continual high scores in all our HACCP audit reports. I would have no hesitation in recommending Challenger to any food and beverage manufacturing or processing environment.”
PROPERTY – MANAGER COMMERCIAL
“The Challenger group has been providing our organisation with magnificent support since 2003, which is why we are still using them as our preferred cleaning service provider.”
GENERAL MANAGER – HOSPITALITY INDUSTRY
“Challenger has been providing our property with cleaning and housekeeping services since 1998. Based on the fact that I have personally dealt with numerous companies, I can say without hesitation that Challenger is highly regarded by me and hotel management, as well as my colleagues within the hospitality sector. The service Challenger provides has certainly met with our expectations and the quality standards enjoyed by both guests and staff is of the highest possible degree. Challenger management are always willing to go the extra mile in support of their clients requirements and their commitment to excellence and clients satisfaction is a factor in Challenger being one of the leaders in its field. The commitment to move with the ever changing demands and needs of the hotel operation sets Challenger aside from other companies.”