We are pleased to announce that Challenger Services Group were recently awarded as the 2015 Winners of the Australian Achiever Awards for Excellence in Customer Service.
Following the judging of the 2015 Australia Achiever Awards, we achieved a 98.31% score for customer relations and service delivery. This was an outstanding result and shows that Challenger’s approach to customer service is one of the highest standard.
The Australian Achiever Awards are entirely based on Customer Service ratings which are scored on feedback from our own customers in a uniquely quantifiable, unbiased and objective process. Areas covered during the process include: Timeliness; Addressing Client Needs; Care and Attention; Value; Attitude; Communication; and Overall Perception.
When asked about the company’s strengths, a majority of customers cited fast response to problems, following up on service requests, supervision and client support as the cornerstones to their successful partnership. Other comments received from our clients were:
“Both management and staff are very focused on client needs with great on-site communication between operations and administration staff. There is always a very fast response time from them to any emergency or issue which may arise during the course of our day”
“This is such a great business to deal with. They have actually grown with us and, as we have expanded, so have they. They have taken on more and more issues and expertise as we have both grown and we could not wish for a better partner”
We think very highly of them because they have fantastic systems and procedures in place that I really admire. They have placed very capable staff on site with us and they are quick with all problems that arise. They support our business and feel part of the team”.