Challenger Services Group Australia

Aged Care Provider

Large-scale cleaning services across aged care and community housing environments

Industry

Health & aged care

Service

Cleaning

Challenger delivered a large-scale mobilisation of aged care cleaning services across a complex portfolio of residential care, retirement living and community housing sites across NSW.

The challenge

Mobilising cleaning services across a multi-site aged care portfolio

A major aged care provider required a new service partner to deliver cleaning services across 99 sites within a short timeframe.

The portfolio included residential aged care facilities, retirement living communities, community housing and commercial sites. Services needed to transition without disruption to residents, staff or daily operations.

 The complexity increased when only a small portion of the incumbent workforce was available to transition. Challenger was required to recruit, onboard and deploy a largely new workforce across the entire portfolio.

 

The organisation needed a partner capable of mobilising at scale, maintaining strict hygiene standards and stabilising operations quickly across multiple regions.

The solution

Structured mobilisation and workforce deployment

Challenger implemented a structured mobilisation program designed to deliver aged care cleaning services reliably across the entire portfolio from day one.

The project was two-phased.

1. Planning and workforce preparation

The first six weeks focused on operational planning and workforce development across the portfolio. Challenger conducted site audits, workforce structuring and engagement with our client’s operational teams to understand the requirements of each facility.

Our teams then implemented a centralised recruitment and onboarding process to identify suitable candidates with the right experience and communication skills for resident-facing environments.

Group assessment sessions were held at Challenger’s Sydney head office. Candidates were screened for right-to-work documentation, police checks and suitability for working in aged care environments.

New team members were onboarded using Challenger’s structured Smooth Start process. This ensured employment documentation, rostering systems and site access were organised before staff arrived on site.

2. Staggered portfolio rollout

The operational rollout happened over weeks seven to eleven. Sites transitioned in stages across multiple regions, with dedicated transition teams and embedded portfolio managers supporting each go-live.

On-site leadership and supervisor presence ensured new teams were supported during the early stages of service delivery and that operations remained stable.

Pre-start online training and site-specific inductions ensured staff understood operational procedures, infection control practices and workplace safety requirements before beginning work.

The outcome

Rapid mobilisation with no disruption to care environments

Key outcomes

The program demonstrated Challenger’s ability to deliver aged care cleaning services at scale, building and stabilising a large workforce quickly while maintaining operational continuity across a complex portfolio.

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